How AMCO Security Limited uses your personal data
AMCO Security Limited ("we", "us", "our") is a company incorporated in England and Wales with registered number 01327761.
If you have any questions about this notice or AMCO's data-protection compliance measures, please contact us at admin@amco999.com.
1. How we collect personal data
We collect personal data through a variety of channels, including telephone, email and text message to hold and manage our customers. There are different ways we might do this:
1a) Our customers
As an AMCO customer it is a requirement of our service to communicate with our customers on a regular basis via a variety of channels, including telephone, email and text message to hold and manage our information on our customers. The data we hold is our legitimate interests and our customers' legitimate interests.
1b) Visitors to our websites
Under data-protection legislation we are only permitted to use your personal data about you and there are different ways we might do this; this privacy notice tells you what to expect when we collect personal data.
Our customers, who we provide 24/7 monitoring and support services to.
1c) Contacting us
If you contact us, we may keep a record of that communication.
2. Legal basis
In sections 2.1 – 2.5 below, we will specify our legal basis for each usage of your personal data.
Where we need information to perform the contract we have entered into with you, or where we need to comply with a legal obligation; or where it is in our legitimate interests (or those of a third party) to use it and your interests and fundamental rights do not override those interests.
2.1 For customers
As an AMCO customer it is a requirement of our service to communicate with our customers on a regular basis via a variety of channels, including telephone, email and text message to hold and manage our information on our customers. The data we hold is our legitimate interests and our customers' legitimate interests.
2.1.1 Communication data
The communication data we hold on our customers is as follows:
- Name
- Email address
- Telephone address (mobile and landline)
- Property address
2.1.2 Personal security information
The personal information & security information we hold on our customers is as follows:
- Customer Detail
- Customer Address
- Customer telephone number
- Customer Security system information
- Customer medical information (only if disclosed by customer)
- Security system password and duress code
- Keyholder names and contact information (e.g. telephone numbers)
2.2 Visitors to our websites
2.2.1 Cookies
Cookies are small files of letters and numbers that we store on your browser or the hard drive of your device. Like most websites, we use cookies to distinguish you from other users of our websites, which allows us to provide you a better experience and also allows us to improve our websites. Like most websites speaking cookies help us to distinguish you from other users of our websites, which allows us to provide you a better experience and also allows us to improve our websites.
You can block cookies at any time by activating the setting on your browser that allows you to refuse the use of all cookies. If you do block cookies there may be parts of our websites that you will be unable to access or that will not function properly.
Our cookies help to:
- Make our websites work as you would expect
- Remember your settings during and between visits
- Improve the speed/security of our websites
- Allow you to sign up to marketing and updates if you have requested to do so
- Remember log-in if we have already added security-run questions; and improve the content of marketing emails and communications
2.2.2 Third-party services
We will not usually disclose your personal data other than as already explained in Section 2 above. However, there may be circumstances where we need to share personal data other than as anticipated in Section 2 above. These include:
Whenever you visit our websites we use a third-party service, Google Analytics, on our behalf and on the basis that it is in our legitimate interests, to collect standard information about your website use, such as internet logs and details of your visitor behaviour patterns. The reason we use this service is so that we can find out how many people visit our websites and which parts of the website those people use. This information is necessary because it helps us to find out how our websites are working and how to improve it. We do not identify anyone and we do not make or allow Google Analytics to make any attempt at identifying anyone visiting our websites.
We use a third party, Mail Chimp, to send you information and marketing emails after you have contacted us. The third party is only provided with your postal address and will never use it for any other purpose.
3. Contacting us
Our website provides you with different ways to contact us. All communications are handled, reviewed and responded to internally by us.
As part of communicating with us, you will also submit personal data about you that we require. We collect this information on the basis that it is in our legitimate interest to do so. This includes your name, additional contact details and details about your query. It is both in your and our interest for us to process this information so we can deal with your query effectively. Any personal data that is provided to us through these channels is shared internally only, with those who are responsible for administering, conducting the ongoing administration and management of communications. We will not use your personal data as an identifiable manner or as a publication without your permission explicitly consented. We will delete this personal data when we reasonably consider that we no longer need it for this purpose.
Please note that we may need to contact you using your email if through email or telephone. Please make sure that you keep us updated of any changes to your contact details.
4. Disclosures
We will not usually disclose your personal data other than as already explained in Section 2 above. However, there may be circumstances where we need to share personal data other than as anticipated. These include:
- Where we are legally required to disclose the information: this includes sharing the personal data with law authorities and law enforcement agencies for the purposes of the prevention and detection of a crime.
- Where we need to disclose the personal data for the purpose of or in connection with any legal proceedings, or for the purpose of obtaining legal advice, or the disclosure is otherwise necessary for the purposes of establishing, exercising or defending legal rights.
- 3.3: disclosure is required to protect the our interests, or someone else's interests (for example, to prevent fraud).
- 3.4: it is in a third party's interest of providing administrative or processing services on our behalf. If such disclosure is required we will take steps to ensure that the third party protects the personal data in the same way we do and notify you of any changes to this privacy notice.
- 3.6: to a prospective purchaser of our business assets or organisation.
Keeping personal data secure
We know that you provide your personal data in good faith and expect it to be looked after. This is why we take the security of your personal data seriously. This means that we have taken steps internally in order to ensure that our systems adequately protect the confidentiality of your data. This includes the following:
- Locating all personal data that we control on internal servers located in the United Kingdom.
- Ensuring strict access controls on a need-to-know basis.
- Monitoring access to the personal data.
5. Your rights
This section explains your rights in relation to the personal data and this section explains how you can apply those rights. If you wish to exercise any of the rights below, please contact us at the contact details set out above. All we ask is that:
- You make your request to access in writing to us.
- You verify your identity.
- You are fair and reasonable with how often you make this kind of request.
5.1 Accessing your personal data
You have a right to obtain a copy of the personal data held about you and other information that enables you to understand how it is used and for how long it will be kept, and to confirm we are processing your personal data lawfully. In addition, you can contact us at any time to ask whether we process any personal data about you. If we do, this entitles you to certain rights, and this section explains the rights that pertain to your personal data. All we ask is that you contact us at the contact details set out above.
5.2 Requesting more information
We understand that it is very difficult to cover all the possible ways in which we collect and use your personal data. We have tried to be as clear and as open as we can and we will endeavour to update this privacy notice as soon as any information changes. However, if you have any questions regarding our use of your personal data, we will be happy to give you peace of mind by answering any questions or providing any additional information that we can. If you have any concerns or questions about how your personal data is being used, please contact us at the contact details set out above.
5.3 Additional rights (from 25 May 2018)
From 25th May 2018, you will also have some additional rights that you may exercise as set out here. We also publish a policy, from time to time, to explain how we will handle such requests and what you can expect if you make a request to exercise your rights. If we do not comply with your request, we will explain why. We also request in writing to the contact details set out above and provide verification of your identity.
5.3.1 Right to request
You have the right to request that we rectify any inaccuracy about you that we hold; in which case we may ask you to verify the corrected information (for example, we may ask for means of verification to be proof of change of address).
5.3.2 Right to erasure
Your right to personal data to be erased in certain circumstances (for example, we no longer need your personal data for the purposes it was collected for). Please be aware that we can only comply with such a request if:
- The collection, storage or use of the personal data is not prevented by law.
- There is no other legitimate reason for processing it (including defending a legal claim such as in the context of legal proceedings).
- The time it takes us to verify the accuracy of your personal data where you have disputed its accuracy or ensure.
- Where the collection, storage or use of the personal data is unlawful but you decide not to ask for its erasure.
- Where we no longer need your personal data but you need them for the purposes of establishing, exercising or defending a legal claim.
- For the time it takes to determine whether we have an overriding legitimate ground to continue to process your personal data, where you have exercised the right to object to the processing.
5.3.3 Right to data portability
You have the right to data portability in respect of information we have collected from you based on consent or for the reason of entering into a contract. If you exercise this right, we will transfer a copy of the information that you have provided to us at your request.
5.3.4 Right to object
You have the right to object to our processing of your personal data where we are processing it for direct marketing, in which case it will no longer be used for that purpose, but we may offer another lawful purpose.
Where we are using that information on the basis that it is in our legitimate interests to do so, and where we do not have compelling over-riding grounds to continue to use your personal data to do so.
6. Complaints
It is very important to us, as is protecting your personal data. We have high standards when it comes to collecting and using personal data. For this reason we take any complaints we receive very seriously. If you believe that we have not adhered to this notice, please contact us by writing to our postal address. When you are communicating with us for the purpose of making a complaint, we will only use your personal data to handle, investigate and respond to the complaint and to keep records of the level of complaints received.
Where this complaint is to a member of our team, we may have to disclose your identity to whoever the complaint is about in order to investigate it fairly. If you would like to make a formal complaint to the data controller and we will try to respect your request, however, it may not be always possible to handle a complaint on an anonymous basis. If you are not satisfied you can always contact the Information Commissioner's Office (ICO) directly. There is a link to the ICO's website: https://ico.org.uk/make-a-complaint/
7. Updating this privacy notice
We keep our privacy notice under regular review in order to ensure that it properly reflects our use of personal data. This privacy notice was last updated on 24 May 2018.